Subscription
What do I get with my Fetchit® subscription?
You get the full Fetchit® application with history, and our three standard reports: average calls by day, average calls by hour, and receptionist call counts, along with 24/7 support.
For an additional cost, texting, click-to-pay and customized reports are available. Email fetchitsales@schultztechnology.com or call us at (888) 795-6508 for pricing.
How many computers can I install Fetchit® on?
Your Fetchit® monthly subscription covers as many computers as you have phones. As you add or replace computers, reach out to us at fetchitsupport@schultztechnology.com and we'll get you up and running.
Does Fetchit® save time and improve customer service?
Fetchit® has the chart pulled up as soon as your staff answer the phone. Your clients will love the personalized experience and appreciate you being ready to answer their questions. The reporting tool also helps you staff your clinic efficiently and effectively, saving you time and money.
Setup and requirements
What are the system requirements to run Fetchit®?
Windows
- Version: Windows 10 or 11
- RAM: 8 GB minimum
- Available disk space: 8 GB
macOS
- Version: macOS 10.15 Catalina or later
- RAM: 8 GB minimum
- Available disk space: 8 GB
How can I get Fetchit® for my practice management software?
Fetchit® is developed in-house, and our engineers are working on new integrations every day. Email fetchitsupport@schultztechnology.com or call us at (888) 795-6508 to schedule a discovery meeting.
The systems Fetchit already integrates with are listed under Gathering PMS settings.
What's a CallerID box as it pertains to Fetchit®?
Whether you have an analog or VOIP phone system, a Fetchit® support technician will make sure you have the right device to work with Fetchit®. When a clinic's phone system is not one Fetchit connects to directly, a CallerID box reads the caller's number from the line instead; see CallerID box for how it is set up.
What is Clearvoice by Schultz Technology?
Clearvoice is Schultz Technology's VOIP phone system, featuring Polycom VOIP phones, texting, onsite training and direct Fetchit® integration. For more information, visit schultztechnology.com or call us at 877-495-6204.
Privacy
How does Fetchit® use my information?
Fetchit® only uses your database information for the purposes of the app. Unlike most software, Fetchit® does not collect your data or your clients' data.
Getting help
What if I need help with Fetchit®?
Fill out the support form, email fetchitsupport@schultztechnology.com or call us at (888) 795-6508, and we'll be more than happy to help. The Support page lists every way to reach us.