Fetchit

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Installation

Installing the desktop app

Check for an old install, download the current version from Orion, and understand the pieces before you choose an installation path.

The three moving parts of Fetchit, and which installation path a clinic needs.

  • installation
  • desktop app
  • download
  • architecture
Author
Schultz Technology IT
Owner
Schultz Technology
Updated
Applies to
Fetchit 1.4.0 to 1.6.0
Reading time
4 min
Level
intermediate
For
IT technicians
Prerequisites
A client entry in Orion, administrator access to the clinic's machines

Is Fetchit already installed?

Before installing anything, check the machine. Open Control Panel > Programs > Programs and Features. If Fetchit is listed, uninstall it; that is an outdated version you are replacing. Once Fetchit is uninstalled or was never there, start the installation.

Where to download Fetchit

Fetchit is available internally through Orion. Go to orion.fetchitdata.cloud and sign in with your Schultz Technology email. A code is sent to your inbox to complete the sign in.

Signing in to Orion

Then open the Downloads page.

The Downloads page in Orion

Select the latest release version to download the current installer. Fetchit installers are deployed to the same Wasabi cluster IT uses for data backups.

Understanding the moving parts

Fetchit has three pieces, and which ones you install depends on the clinic.

  • Client. The desktop application itself, which shows the popups and the call history.
  • Service. Two different things share this name. In our cloud it is the backend: the broker, the backbone that moves call data through the pipeline to clients; the phone system worker, which talks to the provider API (CoreDial, Skyswitch, Ring Central, SIP); and the lookup service, which takes a phone number and checks it against the PMS. On a clinic's server, the Fetchit Service is the background process that syncs data from an on-premises PMS database, or listens to the SIP traffic from a CallerID box.
  • Web extension. For Chrome, Firefox and Edge, so Fetchit can open patient records in a cloud PMS.

In the installer, Client means the desktop application and Service means that background service.

Choosing your path

The clinic runsFollow
AVImark, Cornerstone or ImpromedOn-premises PMS
A cloud PMS such as ezyVet, Shepherd, Vetspire, Rhapsody, Digitail, VETport or DaySmartCloud PMS
A CallerID Vertex box, whatever the PMSCallerID box as well
Legacy Fetchit, version 2.718 or belowUpgrading from legacy Fetchit