Fetchit

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Phone systems

Ring Central

Create a JWT token in the Ring Central developer portal, authorised for the Fetchit app alone, for Orion to use.

A JWT labelled Fetchit, scoped to the Fetchit client ID, saved for the Orion phone worker step.

  • ring central
  • phone system
  • jwt
  • developer portal
Author
Schultz Technology IT
Owner
Schultz Technology
Updated
Applies to
Fetchit 1.4.0 to 1.6.0
Reading time
3 min
Level
intermediate
For
IT technicians
Prerequisites
The clinic's Ring Central phone number

If the customer uses Ring Central as their phone provider:

  1. Go to developers.ringcentral.com/login and sign in with the customer's Ring Central phone number. If the login fails, create an account using that number as the username.
  2. Open Credentials from the user dropdown at the top right.
  3. Create a JWT token labelled Fetchit.
  4. Authorise the token for one specific app's client ID only. The Fetchit client ID is 0XQgGndSG2re0cLCLrdl5K.
  5. Create the token and save it securely. You enter it in Orion when you create the phone worker.
Record the credentials

Every credential generated here goes into the client's ITGlue entry, including the login you created for the developer portal. The Fetchit app's client secret is in ITGlue too; it is not repeated in these pages.

The Ring Central developer portal login
The Credentials page in the user dropdown menu
Creating a new JWT credential
Labelling the JWT token Fetchit
Choosing to authorise the token for a specific app only
Entering the Fetchit client ID as the authorised app
The created JWT token, shown once
The finished credential in the Ring Central portal

The same flow is drawn out on this Excalidraw board.