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Phone systems

White Label Solutions

Add a webhook in the White Label portal that posts the clinic's call events to Fetchit, keyed by their Orion internal identifier.

One webhook, with the Orion internal identifier sent as a custom key.

  • white label
  • phone system
  • webhook
Author
Schultz Technology IT
Owner
Schultz Technology
Updated
Applies to
Fetchit 1.4.0 to 1.6.0
Reading time
2 min
Level
intermediate
For
IT technicians
Prerequisites
White Label portal access, the client's Orion internal identifier
Create the client in Orion first

The webhook carries the client's internal identifier from Orion, so create the client entry before you add the webhook, or come back for this step once you have it.

Step 1

In the White Label Fetchit portal, go to Accounts > Client > Actions > VOIP.

Step 2

On the Account Settings screen, select Webhooks.

The Webhooks section of the White Label account settings

Step 3

Select +ADD WEBHOOK and fill in the webhook configuration as shown.

The White Label webhook configuration form

Step 4

Select +ADD Row and fill in the custom key client_id with the client's internal identifier from Orion as its value. Save.

A custom key row carrying client_id and the Orion internal identifier

That is all White Label needs. When you create the phone system instance in Orion, there are no further details to enter.