To run Fetchit®, Schultz Technology uses a small number of service providers ("subprocessors") that store or process personal information on our behalf. Each one may use it only to provide its service to us, under a written agreement. This page lists them, as described in our Privacy Policy.
Current subprocessors
| Provider | What it does for Fetchit | Information it handles |
|---|---|---|
| Vercel | Hosts the Fetchit website and services, runs scheduled jobs, and stores uploaded files such as profile pictures. | All information handled by the website and services, including account, call and client information. |
| Neon | Hosts the main Fetchit database. | Account, organization, call, client, device and activity information. |
| Redis hosting | Holds short-lived working data, such as sign-in handshakes and cached lookups. | Short-lived copies of account and call information. |
| Sentry | Error monitoring for the website and desktop application. | Error reports, which can include account identifiers, a replay of the steps before a website error, and desktop settings and log files. |
| Resend | Sends and receives email. | Email addresses, names and the contents of emails, including whether they were opened. |
| Sign in with Google, for users who choose it. | Name, email address and profile picture of users who sign in with Google. | |
| Auth0 | Sign-in service, for users who sign in through it. | Name, email address and sign-in details of users who sign in through it. |
Systems our customers connect
A business using Fetchit connects its own phone system and its own business management or practice management software. Information passes between Fetchit and those systems so that Fetchit can recognize callers and show popups. Those providers are chosen by the business, work under the business's own agreements with them, and are not our subprocessors. They include phone systems such as RingCentral, SkySwitch and CoreDial, and business software such as ezyVet, Digitail, Vetspire, Rhapsody, Shepherd and others.
Services that do not handle your personal information
We also use services that do not receive customer personal information, such as GitHub for publishing application downloads, Microsoft Azure for signing the desktop application, and Better Stack for monitoring whether Fetchit is up.
Changes to this list
When we add or replace a subprocessor, we will update this page and change the date at the top. Customers who want to be told about changes before they take effect can ask us at legal@fetchitdata.cloud.
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